Policies

BioSelect® is committed to being good stewards of the environment by providing foodservice products and services that are biodegradable, compostable made of annual renewable resources and will be of the highest quality and most competitive pricing.

Guarantee:
BioSelect® guarantees to bring you the highest quality compostable, biodegradable and natural materials available at the lowest possible price. Should you find similar product at a lower price we will match that price.

Pricing:
All pricing, case pack and minimums are subject to change without notice and are applicable at time of order placement.  We offer several pricing structures based on quantity.  Please contact us for container or contract pricing.  All pricing is wholesale and FOB Charlotte NC.

Payment Terms:
Payment in US funds is expected at time of shipping.  We accept payment by credit card: Visa, MasterCard, Discover and American Express. Credit terms are available upon completion of a credit application.  Processing can take up to 4 weeks.  Terms are NET 30.  Past due accounts are subject to a late charge of 18% per month on balances not paid according to our terms.  All accounts require sales tax certificates to be placed on file with us.

Free Shipping:
Single orders of 200 cases or more will be eligible for free shipping.

Shipping:
Our shipping method for smaller orders will be FedEx Ground.  If you prefer to have your items shipped differently, you must notify us at the time of placing your order.  Larger orders will be shipped by common carrier.  We understand the effect shipping charges have on accounts and we will always strive to ship by the most economical way.  Normally orders of in stock product will ship the next business day.  All shipments are FOB Charlotte NC.

Drop Ship:
We will access a $5.00 fee for all drop shipment orders.

Claims:
All claims must be made within 10 days of receipt of product.  Claims made after this date will not be honored.  Defective merchandise must be reported to customer service to receive a return authorization number. Full credit will be applied only when product is returned with a return authorization number.  Return shipments will be inspected upon receipt before a credit will be issued to the account.  All unauthorized returns or refusals of shipments will be subject to a 25% restocking fee and freight charges.  Customer is responsible for all return freight cost.  Because of the nature of Polylatic Acid, BioSelect will not be responsible for product that is not stored, shipped or handled properly. Any product damage as a result of transit, must be noted on the delivery documents.  No undamaged merchandise will be accepted after 30 days.

Back Orders:
Any items that are out of stock at time of order shipping will be automatically placed on back order status and filled when product restocks.

Warranty:
BioSelect® warrants all products conform to current standards.  If our product fails to perform as we claim, we will gladly accept your return for replacement of similar or product of equal value.

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